Terms and Condition



MINIMUM BOOKING:

  • A weekly minimum booking of 2 sessions for Under 2's and 3 full day sessions for over 3's is required for enrolment. This is to ensure that your child will benefit from the consistency in their daily routine.
  • Children take time to develop their trust and confident, they will feel stress and worry when they are frequently placed in different learning environment. We discourage mixed enrolment.

BOND

  • One week before your child starts, please deposit 2 weeks fee (Bond)- 1 week advance fee using direct debit.
  • Please set up AUTOMATIC PAYMENT for the weekly fee payment. An additional weekly charge of $10 for payment not made by Automatic Payment. Please include your child's first and last name as reference in your Automatic Payment.
  • Bond will be released in your final fee statement.

FEE INVOICE

  • Invoices will be printed in the first week of each month only. Fees are to be paid 1 week in advance.
  • Weekly invoice will be printed for those accounts with unpaid balance. A late payment fee of 10% will apply for overdue fees.
  • Fee must be paid in full unless you are receiving WINZ childcare subsidy.

WORK AND INCOME(WINZ)

  • Work and income services provide a childcare subsidy to all families. (Please click here to see whether you are eligible for it)
  • It is the parent's responsibility to inform work and Income for any changes of their circumstances.
  • Parents are liable to pay the differences in fee if you failed to inform WINZ of your change in circumstances which may affect the subsidy received.

Immunization

Prior to or on a child's first day, the immunization record needs to be viewed by the supervisor.

ABSENCES & HOLIDAYS:

Please fill in your holiday application form if you plan to go for more than 3 weeks of holiday.

Holiday fee charges
  • Every child is entitled to a 50% discount for a two weeks holiday once a calendar year.
  • If your child is going for a holiday for more than 2 weeks, full fee is applicable for the first two weeks and a holding fee of $10 per week thereafter.

NON ATTENDANCE

  • Please inform the centre about your child's absence. We discourage ad hoc and disrupted attendance. Casual absence will incur full fee charges.
  • If your child is absence for more than 2 weeks due to medical reasons, you may apply for a 50% fee discount with a medical certificate attached.

LATE PICK UP

  • A late fee of $10 per 10 minutes will be charged for children not going back after their booked time. ( if centre is not informed of the situation)
  • A late fee of $15 per hour will be charged when parents inform the centres of their late pick up. They are given extra 10 minutes with no charges imposed.

CHANGES & NOTICE PERIOD

  • All changes to bookings must be confirmed through filling up the appropriate form. Two weeks' notice must be given prior to the change.
  • If you request for extra day for the week on top of your booked time, extra day charges will apply.